Frequently Asked Questions
How long have you been in the business?
Hanayen Group of Companies & Est. wasfounded in Dubai, United Arab Emirates in the year 1990 under the name “HanayenTrading Est.” as its first retail store at Al Ghurair Centre.
What makes your product different from other Abaya Store?
ETHICAL: Every product is ethically made.They have been designed and assembled in our Factory in Dubai-UAE.
HIGH QUALITY: The craftsmanshipin each design is embedded in the practices of the craftsmen who produce it.UNIQUE: HANAYEN designs are distinct and memorable thanks to the soulfulcreativity that goes into each one.
SUSTAINABILITY: Sustainability is a founding feature of the identity of the HANAYENCommunity and has strong roots in the strategy of the organization... In theHANAYEN Group's concepts of sustainability are the most distinctive aspects ofsustainable growth, such as cultural investment, harmonious integration withthe local community, investment in new, sustainable materials and theever-growing value of inclusivity in the work environments and, more broadly,in the brand.
From where is your product manufactured/made?
HANAYEN made tomeasure garment is the ultimate sartorial experience. Through the made to measureservice, discerning clients can create a custom design inside our stores. themaster tailors at the tom ford atelier devote weeks of craftsmanship tocutting, constructing and finishing each piece using exquisite materials fromthe world's finest company in japan, Italy, Spain, etc.
From which country are you operating?
United Arab Emirates – Dubai.
Online Orders :
How do I shop online?
You can order easily using our onlineplatform. When you find a product you need, you can add it to cart, login andgo through the ordering process. After the order is ready, you will receiveorder summary to your email. Order summary will also be stored to your account.
How is my order shipped?
Hanayen will ship orders daily all over the world by using FedEx shippingService.
The Shipment Charge will beborne by Buyer.
How long does it take for my order to reach me?
After you make payment please allow 5-12business days for customizing and delivering the product.
Which Countries do you shipped/delivery to?
All over the world.
How do I track my orders?
Visit Fedex websitefor tracking the order https://www.fedex.com/en-ae/tracking.html
How can I exchange/return my order?
You will be eligible for a refund only if the product arrives back to uswithin 14 days from the day the order was originally delivered. If we receivethe product back 15-30 days of the day the order was originally delivered, youwill be eligible for store credit to Hanayen.com only. If the return arrivesafter 30 days of the day the order was originally delivered, it will berefused.
Refunds will be refunded to the original payment method. If there is asppt between store credit and credit card, then store credit will be refundedfirst, then the credit card. We understand the importance of processing thesereturns and are doing our best to handle as quickly as possible. Refunds/storecredits typically take 7-10 days from the date we receive your return.
Shipping cost is non-refundable, unless we ship an item in error.
Returns will require the customer to pay for return shipping.
If your item arrives damaged, not as described, or is simply the wrongsize for you, please contact us within 5 business days (S-TH) of receiving theitem and we will gladly replace it. Please note you have 30 days from the dateyour order is delivered to qualify for an exchange. If the return arrives after30 days from the date the order was originally received by you, the customer,it will be refused. Once you receive the exchanged item, the same rules applyif you need to return or exchange it (so if you need to return the exchanged item,you will have the usual 14 days from date of that delivery to qualify for arefund, 15-30 days to qualify for store credit).
You must include a copy of your receipt along with a request for refund,exchange, or store credit.
Please ship with tracking, we are not responsible for packages lost byshipping carriers
All items must be in their original packing and in sealable condition.
Any worn, soiled, altered, or customer-damaged items will be shipped backto you at your cost and no refund issued. If you cannot be reached with yourprovided contact information within 30 days from when you initially receivedthe item in question to purchase a ship charge to ship the un-returnable itemback to you, the item will be destroyed and no refund will be issued.
Exchanges will require the customer to pay for return shipping unless theoriginal item shipped out is damaged or incorrect through no fault of thecustomer. We will pay for the shipping cost to get the new item to thecustomer.
What are your payment methods?
We accept Visa,Master card, American express in our website.
Can I customize my size?
Yes,by selecting your own size while placing the order.
How to create an account?
You can sign in with your email, phone number or via social accounts Google and Facebook.
What information should I input when ordering?
Your personal information including theaddress that you are willing to ship the order
Are my details/information secured?
HANAYEN takes appropriate steps to ensure data privacy and securityincluding through various hardware and software methodologies. However, HANAYENcannot guarantee the security of any information that is disclosed online.